Privacy Policy

Last update: 03/30/2024

At Horicharm Hair, we take the privacy and security of our customers and visitors very seriously. This Privacy Policy explains what information we collect, how we use it, your choices regarding your information, and how we protect it.

1. Information We Collect

We collect information to provide and improve our services to you. Here’s what we collect and why:

  • Personal Information:

This may include your name, email address, phone number, and physical address. We use this information to fulfill your orders, respond to your inquiries, offer customer support, and send you important information about your orders.

  • Payment and Transaction Information:

We use a secure payment processor to handle your transactions. We do not store your full credit card details on our servers. We may collect transaction details like the amount paid and the items purchased to fulfill your orders and for our own record-keeping.

  • Usage Data:

We collect information about how you use our website, such as the pages you visit, the features you use, and the content you interact with. This information helps us understand how people use our website and improve its functionality and user experience.

2. Cookies and Tracking Technology

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings.
  • Track website activity and analyze trends.
  • Target advertising to you based on your interests (through third-party platforms).

You can choose to disable cookies in your browser settings. However, this may affect how you are able to interact with our website. For more information, please visit our Cookie Policy page.

3. How We Use Your Information

We use the information we collect for several purposes:

  • To provide and maintain our services, including processing orders, managing your account, and providing customer support.
  • To communicate with you about your orders, promotions, and other relevant information.
  • To personalize your experience on our website.
  • To improve our services by analyzing how you use our website.
  • To detect and prevent fraud or other illegal activities.

4. Sharing Your Personal Information

We do not sell, trade, or rent your personal information to others. However, we may share your information with:

  • Service providers who help us operate our business, such as payment processors and shipping companies.
  • Government or law enforcement officials, if required by law.
  • Third-party marketing partners, but only with your consent (through an opt-in mechanism).

5. Security of Data

We use commercially reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

6. Your Data Protection Rights

You have the right to access, update, or delete the information we hold about you. You can request to delete your information by contacting us at We will respond to your requests within a reasonable timeframe.

7. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to remove the information from our servers.

8. International Data Transfer

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your own. We will take steps to ensure that your information is treated in accordance with this Privacy Policy and applicable data protection laws.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top of this Privacy Policy.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

  • Address:182-184 High Street North East Ham London E6 2JA United Kingdom
  • Hotline: +44 7441904744
  • Email:
  • WhatsApp: +84 398356664
  • Factory: Hanoi, Vietnam

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. Please remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Frequently Asked Questions

We offer a wide range of products to meet the diverse needs of wholesale customers. Please contact us to receive product catalog for details.

Cut from Vietnamese women.

  • Single dawn
  • Double dawn
  • Euro double dawn
  • Same length
  • Virgin

Yes, If your need is virgin hair, we have to guarantee virgin hair from 1 donor for you.



Mostly Yes.

3-10 years depending on product type and care. If the user does not maintain the product, the product lifespan may be lower.


Because Vietnamese hair is the best quality hair of the world. The hair is thin, soft and shiny but very strong and durable.

Remy hair is hair in the same direction taken from many different people.
Virgin hair is hair taken from one donor.

Choosing Horicharm Hair means you're opting for:

  1. Top-Quality Natural Hair: 100% real human hair from Vietnamese women, ensuring durability and heat resistance.
  2. Ethical Sourcing: Committed to ethical practices, respecting the culture and origin of our products.
  3. Diverse Selection: A wide range of hair extensions to meet any style or requirement.
  4. Competitive Pricing: Exceptional value with wholesale prices that don’t compromise on quality.
  5. Customer Focus: Prioritizing your satisfaction with personalized service and support.
  6. Trusted Reputation: Known for our professionalism and dedication to excellence in the industry.

With Horicharm Hair, you're not just buying hair; you're investing in quality, ethics, and a company that values your trust and satisfaction.