Shipping Policy

Last update: 03/30/2024

We are excited to offer international shipping for our unique Horicharm Hair products. To ensure a smooth and satisfying shopping journey, please take a moment to review our shipping policy detailed below.

International Shipping

Horicharm Hair is proud to offer complimentary shipping to over 200 countries across the globe. However, due to shipping restrictions, there are specific locations to which we are unable to deliver. Should your order be affected by these restrictions, we will contact you immediately to discuss alternative shipping arrangements or solutions.

Address Accuracy

The accuracy of shipping and billing addresses is crucial. Horicharm Hair will not be held liable for packages delivered to incorrect addresses provided during the checkout process. We urge our customers to double-check their details for accuracy before finalizing their orders. In the rare event that an error on our part occurs concerning shipping address details, we will assume full responsibility and re-ship the original order at no additional cost to you.

Handmade to Order

At Horicharm Hair, we take pride in the craftsmanship and quality of our products. Each item is carefully handmade to order, a process that typically requires 5 – 6 business days from order placement to completion. We ask our customers to consider this production time when estimating the arrival date of their purchases.

Payment and Order Processing

All orders must be fully paid for in advance of shipment. Delays in payment processing, such as credit card authorization issues, may lead to delays in the commencement of order processing. We thank you for your patience and understanding should these circumstances arise.

Shipping Time

Shipping times vary based on destination and are in addition to our production time. Once your item has been dispatched, we will provide you with tracking information so you can monitor your order’s journey to you. Please note that any customs fees or taxes incurred during shipping are the responsibility of the customer.

Customs, Duties, and Taxes

Horicharm Hair is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Horicharm Hair is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Contact Us

If you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to contact our customer service team. We are here to assist you.

  • Address:182-184 High Street North East Ham London E6 2JA United Kingdom
  • Hotline: +44 7441904744
  • Email: support@horicharmhair.com
  • WhatsApp: +84 398356664
  • Factory: Hanoi, Vietnam

Your satisfaction is our top priority, and we look forward to delivering beauty and quality directly to your doorstep. Thank you for choosing Horicharm Hair.

Frequently Asked Questions

We offer a wide range of products to meet the diverse needs of wholesale customers. Please contact us to receive product catalog for details.

Cut from Vietnamese women.

  • Single dawn
  • Double dawn
  • Euro double dawn
  • Same length
  • Virgin

Yes, If your need is virgin hair, we have to guarantee virgin hair from 1 donor for you.

Yes.

Yes.

Mostly Yes.

3-10 years depending on product type and care. If the user does not maintain the product, the product lifespan may be lower.

Yes.

Because Vietnamese hair is the best quality hair of the world. The hair is thin, soft and shiny but very strong and durable.

Remy hair is hair in the same direction taken from many different people.
Virgin hair is hair taken from one donor.

Choosing Horicharm Hair means you're opting for:

  1. Top-Quality Natural Hair: 100% real human hair from Vietnamese women, ensuring durability and heat resistance.
  2. Ethical Sourcing: Committed to ethical practices, respecting the culture and origin of our products.
  3. Diverse Selection: A wide range of hair extensions to meet any style or requirement.
  4. Competitive Pricing: Exceptional value with wholesale prices that don’t compromise on quality.
  5. Customer Focus: Prioritizing your satisfaction with personalized service and support.
  6. Trusted Reputation: Known for our professionalism and dedication to excellence in the industry.

With Horicharm Hair, you're not just buying hair; you're investing in quality, ethics, and a company that values your trust and satisfaction.